Refund policy

Thank you for shopping with Nova Trader. This policy explains when a return may be requested, the requirements for an eligible return, and how approved refunds are handled.

30-Day Return Period

Nova Trader provides a 30-day return window. A return request must be submitted within 30 calendar days from the date the order was delivered.

Requests received after this period may not qualify unless a different requirement applies under applicable law.

Return Requirements

Items submitted for return should be in their original condition and must not show signs of misuse or intentional damage.

Customers should contact our support team within the 30-day return period before sending any product back. We may review the item's condition before confirming whether it is eligible for a refund.

Submitting a Return Request

Please contact us before returning an item and provide the following information:

Order number
Name used when placing the order
Email address provided at checkout
Reason for the return
Photos of the item, where relevant

After reviewing your request, our support team will provide the appropriate return instructions.

Return Shipping

Return shipping details will be provided after your request has been reviewed.

Please do not send merchandise to the business address listed below unless our support team specifically directs you to do so.

Refunds

Once the returned item has been received and inspected, we will inform you of the outcome of your refund request.

When approved, the refund will be sent to the original payment method used for the purchase within approximately 5–7 business days.

The time required for the refund to appear may vary depending on the payment provider or financial institution.

Damaged, Defective, or Incorrect Products

If an order arrives damaged, defective, or contains an item different from what you purchased, please contact us as soon as possible after delivery.

Include your order number and clear photographs showing the issue so our team can review the request.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

A cancellation can only be accommodated if the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be available. In that situation, you may request a return after delivery in accordance with this policy.

Business Information

Trade Name: Nova Trader
Legal Entity: Nova Trader LLC
Registration Number: 20261927599

Business Address:
1500 N GRANT STE 5490
DENVER CO 80203
US

Website: Nova-Trader.site

Business Hours:
Monday - Friday: 9:00 AM - 5:00 PM Central Time

Policy Changes

Nova Trader may update this Refund & Return Policy when necessary. Any revised terms will be published on this page.