Shipping policy

Shipping options may vary based on the destination address and the shipping service available when an order is placed.

Free Standard Shipping is available on all orders.

Order Cut-Off

Orders submitted by 5:00 PM Central Time, Monday through Friday, are generally processed on the same business day.

Orders received after the daily cut-off will be handled on the following business day. Orders placed on weekends or applicable holidays will begin processing on the next business day.

Processing Time

After payment has been successfully confirmed, orders generally require 1–3 business days to complete processing before dispatch.

This period may include order review, payment confirmation, product preparation, packaging, and dispatch. Processing may take longer in certain situations, including periods of higher order volume or holidays.

Delivery Timeframe

Once an order has been dispatched, delivery generally takes up to 7 business days.

Delivery time can vary depending on the destination and shipping service used for the order.

Estimated Total Delivery

The overall estimated delivery timeframe is 2–10 business days from the date the order is placed.

This estimate is based on:

Order Processing: 1–3 Business Days
Delivery After Dispatch: Up to 7 Business Days

These timeframes are estimates and may be affected by the delivery destination or other circumstances during shipment transit.

Tracking Information

When tracking is available, shipment tracking details will be provided in the shipping confirmation email after your order has been dispatched.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address and contact information when placing an order.

An incorrect or incomplete address may cause issues or delays with delivery.

Possible Delivery Delays

Although we aim to maintain the estimated delivery timeframe, shipments may occasionally be delayed by circumstances outside our control. These may include severe weather, holidays, increased shipping volume, carrier delays, or transportation disruptions.

If your shipment remains delayed beyond the estimated timeframe, please contact our customer support team so we can review the situation.

Lost or Damaged Shipments

If an order appears to be lost while in transit or arrives damaged, please contact us with your order number and relevant details so we can review the matter and provide assistance.

Business Days

For processing purposes, business days generally mean Monday through Friday, excluding applicable holidays.

Returns & Refunds

For information about return requirements, refunds, and related procedures, please review our Refund & Return Policy.

Business Information

Trade Name: Nova Trader
Legal Entity: Nova Trader LLC
Registration Number: 20261927599

Business Address:
1500 N GRANT STE 5490
DENVER CO 80203
US

Website: Nova-Trader.site

Business Hours:
Monday - Friday: 9:00 AM - 5:00 PM Central Time